Requirements for Entering Costa Rica
October 14, 2020

Updated Cancellation Policy

Surf Camp Cancellation Policy

During these uncertain times, we understand that you may be a little hesitant in booking a retreat. To make you feel more at ease with booking your trip, we have updated our cancellation policy to be more flexible for our guests.

 

Cancellation Policy

The following is our cancellation policy for guests who reserved their surf retreat after May 1, 2020: There is no refund for arriving late or leaving a retreat  early.

Cancel 31 days or more prior to your retreat start date: you can either apply 100% of your credit towards another retreat, OR receive a full refund minus a 4% credit card processing fee of the total retreat package price. 

Cancel 15 – 30 days prior to your retreat date: you will be charged a 50% cancellation fee of your total package price. 

Cancel 14 days or less prior to your surf retreat date: you will be charged a 100% cancellation fee of your total package price. 

EXCEPTION to the above cancellation policy:

If the cancellation is COVID-19 related (Borders closed or Positive COVID- 19 test*), you have two options:

1. You can either postpone your reservation and apply 100% of the deposit to a future retreat within one year of your retreat date -OR-

2. We will refund your total reservation amount minus a 10% cancellation fee of your retreat package price. 

* You must provide proof of positive COVID-19 test.

 

The following is our cancellation policy for guests who reserved their surf retreat before May 1, 2020: There is no refund for arriving late or leaving an retreat early.

Cancel 60 days or more prior to the retreat start date: you can either apply a credit towards another retreat minus a $600 office fee of your total retreat package or be charged a cancellation fee of 30% of your total retreat package.

Cancel 59 – 45 days prior to the retreat start date: you can either apply a credit towards another retreat minus an office fee of 50% of your total retreat package or be charged a cancellation fee of 65% of your total retreat package.

Cancel 44 – 30 days prior to the retreat start date: you can either apply a credit towards another retreat minus an office fee of 60% of your total retreat package  or be charged a cancellation fee of 75% of your total retreat package.

Cancel 29 – 15 days prior to the retreat start date: you can either apply a credit towards another retreat minus an office fee of 70% of your total retreat package or be charged a cancellation fee of 85% of your total retreat package.

Cancel 14 days or fewer prior to the retreat start date: you will be charged a 100% cancellation fee.

No Exceptions to Cancellation Policy: There are no exceptions to our cancellation policy, including but not limited to weather, personal emergencies, flight cancellations or delays. We highly recommend purchasing Travel Protection Insurance.

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